Support
Support
Choose the right contact for download, setup or activation problems. Model account and billing issues are handled by your model provider.
Contact
General enquiries
Product information, partnerships, and questions that do not fit another channel.
hello@orqra.comProduct support
Downloads, setup, License Key, activation, updates, and using Orqra.
support@orqra.comPayments and refunds
Purchases, payment references, refunds, and other billing questions.
billing@orqra.comWhat to include
- A short description of the problem and the steps you took
- Your Orqra version and operating system
- For purchase or activation issues: your purchase email and any payment reference
- Do not send API Keys or a full License Key; provide only the last 4 characters of your License Key if support asks
License and activation
Help with purchase email and License Key activation, device limits, deactivation and license status.
Downloads and updates
Help finding installers, reading release notes and checking update eligibility.
Connecting models
Help understanding Orqra settings and connection steps. Model accounts, billing, service limits and model availability are handled by your model provider.
Protecting your work
You do not need to upload private projects, prompts, artwork or model API Keys to contact support.