Support

Use support for purchase, License Key, activation, download, and product setup questions. Orqra cannot manage billing or technical issues inside your own third-party model provider account.

Contact

General enquiries

Product information, partnerships, and questions that do not fit another channel.

hello@orqra.com

Product support

Downloads, setup, License Key, activation, updates, and using Orqra.

support@orqra.com

Payments and refunds

Purchases, payment references, refunds, and other billing questions.

billing@orqra.com

Privacy

Personal data, privacy requests, and questions about data handling.

privacy@orqra.com

Security

Security concerns, suspected vulnerabilities, and responsible disclosure.

security@orqra.com

What to include

Purchase email
Payment reference when available
Do not send your full License Key. Provide only its last 4 characters if support asks for them.
Orqra app version and operating system
A concise description of what happened

License and activation

Help with Email + License Key activation, device limits, deactivation, and license status questions.

Downloads and updates

Help finding the correct installer, release notes, and update eligibility during the included update period.

BYOK setup boundaries

Support can explain Orqra BYOK setup fields, but Orqra does not include AI model API credits and does not resell third-party AI APIs. Provider API keys, billing, rate limits, and model availability remain with your own provider.

Local-first data

Support does not require uploading projects, prompts, outputs, local files, or model API keys to Orqra.